FAQs

We currently ship Australia-wide only. Some orders may be fulfilled through trusted fulfilment partners and may be dispatched from outside Australia, including South Korea.

Orders are usually processed within 2–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

Estimated delivery times begin after dispatch. Standard tracked shipping usually takes 5–12 business days, depending on your location, carrier performance, and any external delays.

You may request a change-of-mind return within 14 days of delivery, provided the product is unused, unopened, sealed where applicable, and in its original packaging.

For hygiene and safety reasons, opened, used, unsealed, or tampered skincare and personal care products cannot be returned for change-of-mind.

If your item arrives damaged, faulty, incorrect, or missing, please contact us at support@meformlab.com with your order number and clear photos so we can assist in line with your rights under the Australian Consumer Law.

Yes. meform.lab focuses on genuine Korean beauty products sourced through trusted channels.

You can contact us at support@meformlab.com. We aim to respond as soon as possible during Australian business hours.